AI-powered features
Enhances customer support with faster resolutions, better quality support, and efficient onboarding of new agents
Omnichannel inbox
Connects multiple channels for customer engagement in one place
Team collaboration
Manages conversations using a shared inbox, improving team coordination
Chatbots
Integrates with platforms like Rasa or Dialogflow to reduce agent workload
Automations
Automates workflows to avoid repetitive tasks and run business operations smoothly
Mobile apps
Ensures connectivity with customers on-the-go through mobile applications
Integrations
Supercharges workflow with various native integrations
Pre-Chat Form
Customizable chat form to gather information before initiating a chat
Help Center
Builds a knowledge base for happier agents and customers
Productivity tools
Includes keyboard shortcuts, command bar, bulk actions, canned responses, and agent capacity settings
High degree of customization
Aligns with business needs
Data privacy
Allows businesses to keep sensitive information secure
Efficiency of AI
Enhances customer support